Digital_Health_Dev – Cyber Security 1 Pager

For healthcare, cyber attacks can have ramifications beyond financial loss and breach of privacy; a cyber attack can bring the delivery of patient care to a halt. To support the continuity of patient care during and after a cyber incident, this CHIEF Executive Forum resource provides high-level strategic suggestions and trustworthy sources for further information and available tools.

Healthcare delivery organizations can use this to guide them through three key stages of a cyber incident:

Prepare. Respond. Recover.

Prepare.

1. Create a patient care continuity plan specific to cyber risk.

2. Create an incident response plan specific to cyber risk.

Create an incident response plan specific to cyber risk.
Have the right resources, competencies, and relationships in place with clearly defined incident management roles and responsibilities
Establish a relationship with the security community and the Canadian Centre for Cyber Security (Cyber Centre)
Prepare a complete list of stakeholders with legal, communications, forensics, and insurance resources (not just IT)
Ensure vendors are following your organization’s cybersecurity requirements. The Cyber Centre offers guidance on supply chain security at the following two links:

3. Implement executive-level reporting of cybersecurity operational risk.

4. Increase board-level oversight into cybersecurity risk and/or consider forming a cybersecurity committee (separate from any audit/risk committee).

5. Lead a cybersecurity culture change.

Endorse a cybersecurity policy tied to the organizational goal of caring for patients and employee well being
Institute cybersecurity awareness training for all employees and leverage existing Government of Canada training and awareness products
Balance organizational cybersecurity activities between prevention and response
Give staff the tools required to: recognize a security incident; understand the obligation to report; and feel comfortable and safe following the reporting procedure.
Make sure your organization has appropriate cyber hygiene by following the cyber hygiene checklist.

Respond.

1. Respond to a cyber attack with collaboration.

2. Have a plan. Know the plan. Practice the plan.

Follow tested patient care continuity and cyber incident response plans. The Canadian Centre for Cyber Security (Cyber Centre) offers several planning resources:
Manage the incident from your pre-established emergency operations centre (EOC)
Document the incident
Pre-identify decision makers with the authority to shut down critical systems to prevent further damage

3. Support the incident response with a tested communications strategy that includes action items corresponding to the level of risk.

4. Metrics and data: collect data to feed into pre-determined metrics

Collect data to feed into pre-determined metrics* to improve recovery and inform continuous improvement. Recovery metrics can improve specific recovery aspects or contribute to a cost/benefit analysis of a particular approach. Other metrics might be used for compulsory reporting (in response to an inquiry from an external authority) or information sharing.

*Metrics including but not limited to:

Maximum tolerable downtime (MTD) The total length of time that a process can be unavailable without causing significant harm to your business.
Recovery point objective (RPO) The measurement of data loss that is tolerable to your organization.
Recovery time objective (RTO) The planned time and level of service needed to meet the operational expectations.

5. Report the incident to the the Cyber Centre.

Report the incident to the the Cyber Centre. Canadian critical infrastructure partners can ask the Cyber Centre for help during a cyber incident. During the containment and eradication phases of an incident, the Cyber Centre Incident Handling team can provide:

Recover.

1. Have a cybersecurity recovery plan that examines how to effectively respond to new threats and risks. The plan should address:

Protecting data assets and ensuring threat actor is no longer on the network
Investigating, collecting, and preserving evidence
Root cause and post-incident report analysis
Addressing jurisdictional privacy rules and regulations and actions that might be required
Sharing learnings with peer organizations (local, regional, national)
Restoring reputational damage

The Canadian Centre for Cyber Security offers two resources for cybersecurity recovery plans:

2. Collaborate and coordinate with vendors and internal and external stakeholders through prior planning, preparation, and simulation of events.

Know who you will need to contact before an event occurs
Establish working relationships with vendors, the security community, and the Cyber Centre
Ensure supply chain integrity.

The Canadian Centre for Cyber Security offers three resources for ensuring supply chain integrity

3. Know how you are going to continue providing care while dealing with the incident.

4. Re-evaluate the organization’s cybersecurity budget.

5. Gather lessons learned to enhance operational resilience and implement changes to prevent recurrence.

Code Grey – Where Security Practices Meet Patient Care provides strategic suggestions your organization can implement to improve cyber security resilience.

For more tools and guidance, please refer to the Canadian Centre for Cyber Security website or email them at health-par-sante@cyber.gc.ca

This resource is the first from Digital Health Canada’s CHIEF Executive Forum Cyber Security Working Group, which aims to raise the bar of cyber security in Canadian healthcare organizations and develop a national framework and enhanced guidelines that emphasize people, process, partnerships, and technology working hand in hand. Visit our website for more information about the CHIEF Executive Forum Cyber Security Working Group. Download a PDF copy of this resource at the link below.

Code Grey (PDF)